Privacy policy

Our Commitment to Your Privacy

Your privacy is important to us at H2JOY®. This Privacy Policy outlines the ways in which we gather, utilize, share, and safeguard your personal information when you visit our store, make a purchase, subscribe to emails, engage with our advertisements, or otherwise connect with our brand. By utilizing our store, you consent to the practices outlined in this policy.

The Information You Decide to Share With Us

When you engage with H2JOY®, we gather personal information that you willingly share, including your name, email address, shipping and billing address, phone number (if provided), and information pertaining to your purchases. This information enables us to process orders, deliver products, communicate with you, and offer customer support. Shopify and its payment partners securely handle payments processed via our website. H2JOY® does not store or access your complete credit card information.

Automatically Collected Information

Upon your visit to our store, we automatically gather specific information regarding your device and browsing activity. This may encompass your IP address, browser type, device type, time zone, pages viewed, interactions with the site, and the manner in which you accessed our store. This information is gathered using cookies, pixels, and similar technologies that assist us in understanding how visitors interact with our site and enhancing the overall experience. You have the option to manage or disable cookies via your browser settings; however, please note that certain features of the site may not work correctly if cookies are turned off.

How We Utilize Your Information

We use your personal information to fulfill and ship orders, process payments, send order confirmations, respond to inquiries, and offer customer support. If you opt to receive marketing communications, we may utilize your information to provide updates regarding H2JOY® products, launches, offers, and brand news. Even if you choose to opt out of marketing messages, you may still receive transactional emails concerning your orders.

Email Marketing and Communications

If you choose to opt in, H2JOY® might send you emails regarding products, special releases, educational content, or updates about the brand. You can opt out of marketing emails whenever you wish by clicking the unsubscribe link found in those messages. Unsubscribing from marketing emails will not impact your receipt of essential transactional or service-related messages.

Promotional Strategies, Tracking Technologies, and Data Analysis

H2JOY® employs analytics and advertising tools to gain insights into customer behavior and provide pertinent content and advertisements. We might collaborate with third-party platforms like Google, Meta, TikTok, or Snapchat to showcase ads tailored to your interactions with our store. These partners might utilize cookies or similar technologies to gather information regarding your browsing activity. It is possible to opt out of specific interest-based advertising by modifying your browser settings or by visiting resources dedicated to industry opt-out options.

Our Approach to Sharing Personal Information

We disclose personal information solely to reliable service providers that assist us in running our business, such as Shopify, payment processors, shipping and fulfillment partners, email and marketing service providers, analytics providers, and advertising platforms. Information may also be disclosed if mandated by law, to safeguard our rights, or in relation to a business transaction like a merger, acquisition, or sale. H2JOY® does not share your personal information.

Promotions and Giveaways

Occasionally, H2JOY® might Global Data Transfers H2JOY® operates out of the United States, catering to customers both within the country and around the globe. We or our service providers might process or store your personal information in the United States or in other countries where we conduct operations. Although data protection laws can vary by region, we implement appropriate measures to ensure the security of your information, regardless of where it is processed.

Data Protection

We keep personal information only for the duration necessary to achieve the purposes specified in this Privacy Policy or to meet legal requirements. When information is deemed unnecessary, it is either securely deleted or anonymized.

Information Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, or disclosure. Nonetheless, no method of transmission via the internet or electronic storage can be deemed entirely secure, and we cannot assure complete security.

Privacy for Children

The H2JOY® website is not designed for individuals under 18 years of age, and we do not intentionally gather personal information from minors. If you think that a child has shared personal information with us, please reach out to us, and we will take the necessary actions to remove it.

We adhere to the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C. §§ 6501–6506, as well as the FTC’s COPPA Rule, 16 C.F.R. Part 312. We do not intentionally gather personal information from children under 13 without obtaining verifiable parental consent. If we discover that we have gathered personal information from a child under 13 without obtaining verifiable parental consent, we will proceed to delete it. Parents or guardians can review, delete, and request the cessation of further collection or use of their child's personal information by reaching out to us at [privacy email] or [contact form/link]. We will take appropriate measures to verify that you are the child's parent or guardian before processing the request.

[10:49, 1/13/2026] COPPA (statute) — 15 U.S.C. Chapter 91 (§§ 6501–6506) https://uscode.house.gov/view.xhtml?path=/prelim@title15/chapter91

COPPA (an alternative version of the statute, user-friendly and easy to navigate)

https://www.law.cornell.edu/uscode/text/15/chapter-91

COPPA Rule (regulation)—16 C.F.R. Part 312 (eCFR) https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-312

FTC "Children's Privacy" (COPPA guidance hub) https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy

The FTC Legal Library section is dedicated to the COPPA Rule, featuring rule files and notices. https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa

California Civil Code § 1798.120 (official)

https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=CIV&sectionNum=1798.120

Your Rights to Privacy

Your location may grant you specific rights concerning your personal information, such as the ability to access, correct, delete, or limit the use of your information. You can withdraw your consent for marketing communications at any time. You can contact us directly to make requests regarding your personal data.

Modifications to This Policy

We might revise this Privacy Policy periodically to account for changes in our practices, technology, or legal obligations. Updates will be shared on this page along with a new effective date, and ongoing use of our website signifies acceptance of the revised policy.

Get in Touch

If you have any questions, concerns, or requests about this Privacy Policy or how we manage your information, please contact us at hello@h2joy.com.

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